click to apply https://form.typeform.com/to/Q5YSiyP0
About Us
Finkraft helps enterprises achieve invoice data extraction & validation, and GST input claim compliances at scale. Our solutions empower finance, procurement and Tax leaders with critical insights to automate critical compliance processes and reduce costs.
About the Role
As an Engagement Manager in the Customer Success Team, you’ll be responsible for ensuring positive experience for our high valued customers. You will leverage your expertise on the GST domain and understanding of our product/service offerings to provide effective support and guidance to customers and ultimately drive greater customer satisfaction, retention, and revenue growth for the company.
What will you do?
- Manage the entire customer lifecycle for clients – understanding AS IS process, onboarding, planning and implementation, deployment and ongoing usage
- Proactively connect with senior executives at the customer end to understand challenges faced by them
- Regular visits to our existing customers & new prospects
- Solve problems for customers (via our product) on GST / e-invoicing / Integration / Max ITC and various other product
- Drive product adoption and ensure exceptional user experience
- Review with Delivery leadership and Sales team on Client’s performance, issues and client success (prior to the delivery review meeting with Client)
- Closely work with product teams to enable constant improvement in product features basis inputs from clients
- Develop and execute Client specific Quarterly Business plans to enable KAM/Sales to cross-sell and improve value delivery to clients
- Develop an understanding of client business and processes and help in optimizing the usage of Clear Products more efficiently to drive value
What will make you successful?
- You should be a qualified CA and have an experience of 3-4 years working in the GST domain.
- Your people-centric approach and the ability to thrive in a fast-paced environment will see you succeed in this role.
- You must have great communication and presentation skills. You should be good at Problem-solving and driving change management working with client teams.
- You must show a deep understanding of customer problems and collaborate with internal stakeholders to keep our customers satisfied at all times.
- Proven experience in acquiring and nurturing deals worth greater than 1Cr -10Cr annual contract value
- Knowledge and experience of the tax/ compliance / Accounts payable / Financing domain; experience in digital transformation for CFO’s office is a plus
- High level technical aptitude to understand build journey and deployment of cloud based SaaS products while integrating with ERP systems
Great to have
- Experience filing through the government portal
- Deep domain knowledge of Compliance processes (GST, TDS) and Accounts Payable with ability to guide end-to-end filing process for compliance
- Strong program management skills
- Ability to connect with CXO/CXO-1 (CFO, Tax heads etc)
Are you intrigued by this role? We encourage you to apply even if you don’t 100% fit the qualifications above.
click to apply https://form.typeform.com/to/Q5YSiyP0