Terms of service

1.1 Who you are contracting with

In these Terms, “Finkraft.ai”, “we”, “us” and “our” mean the entity you contract with.

1.2 Order of precedence

If these documents conflict, they apply in this order: (1) your signed Engagement Letter or order form, (2) any Data Processing Addendum (DPA), (3) these Terms, and (4) our Privacy Policy. Terms in your purchase orders, vendor registration forms or similar documents do not apply unless we expressly agree to them in writing.

3.1 Your account

Each User must have their own login, used by one individual only. Logins must not be shared. You are responsible for keeping login details confidential and for all activity under your account until you tell us it is being used without authorisation. Notify us promptly at connect@finkraft.ai if you suspect unauthorised access. We are not liable for loss caused by your failure to protect your login details.

If you are a managed service provider using the Services for clients you manage, you are responsible for obtaining their consent.

3.2 Trials

We may offer free trial access per organisation. Trials are provided as is, may be withdrawn at any time, and are not covered by any service commitments. Files uploaded during a trial without an account are not kept after the trial session ends.

4.1 Your right to use the Services

Subject to these Terms and payment of the Fees, we grant you a limited, non-exclusive, non-transferable and revocable right to access and use the Services during the Subscription Term, for your and your Affiliates’ internal business purposes only. Usage limits, such as the number of entities, Users or transactions, are set out in your Engagement Letter. If you exceed them, we may charge for the extra usage at the rates in your Engagement Letter.

4.2 What the Services do

The Services help you read, validate, match and reconcile invoices and related records, reclaim input tax credits, prepare and exchange e-invoices, and link invoices to payments. The Services use artificial intelligence (AI) to prepare this work for human review.

4.3 We do not give tax, legal or accounting advice

Finkraft.ai is a technology provider. The Services and any content on the Website are for information and process support only, and are not tax, legal, accounting or regulatory advice. You remain solely responsible for your tax positions, filings, returns, payments and compliance, including deciding whether any credit is eligible to be claimed. Tax mandates, thresholds and filing rules change; check them against the relevant tax authority’s publications before acting. We do not warrant that any tax authority will accept a position you take using the Services.

4.4 E-invoicing and tax authority systems

Where the Services exchange or report e-invoices, they do so through ASPs, PEPPOL access points and tax authority systems, such as the UAE Federal Tax Authority (FTA) systems under Ministerial Decisions No. 243 and 244 of 2025, or the Indian Goods and Services Tax Network (GSTN). We are not responsible for delays, rejections or failures caused by those systems, including downtime, authentication failures or changes to their technical requirements.

4.5 Availability and changes

We will use commercially reasonable efforts to keep the Services available and to give advance notice of planned maintenance. The Services may be unavailable during planned or emergency maintenance, or for reasons outside our reasonable control. We update and improve the Services continuously and may add, change or retire features, but we will not materially reduce the core functionality of a Service you have paid for during your Subscription Term. Any service level commitment applies only if it is set out in your Engagement Letter.

4.6 Data migration

If you ask us to import data into your account, you authorise us to access and process that data to carry out the migration. If data is migrated between data centres at your request, we delete it from the original data centre 15 days after migration.

5.1 Your responsibilities

You will:

• ensure that Customer Data is accurate, complete and lawfully obtained, and that you have every right and consent needed to submit it to us, including personal data about your vendors, employees or travellers;
• give us the access, information and cooperation reasonably needed to deliver the Services, including access to your systems, credentials and test data where agreed;
• review the Services’ outputs before relying on them, and keep your own backups and statutory records;
• use the Services in line with all applicable laws.

5.2 Acceptable use

You must not, and must not allow anyone else to:

• license, sublicense, resell, time-share or otherwise make the Services available to anyone other than your Users, or use them to process data for an unrelated third party;
• copy, modify, reverse engineer, decompile or attempt to access the source code of the Services, or use them to build a competing product;
• interfere with the integrity or performance of the Services, bypass access controls or usage limits, or attempt to gain unauthorised access;
• upload malware, or content that is unlawful, infringing, defamatory, obscene or discriminatory;
• submit health data or other special categories of personal data, unless we have agreed to it in writing;
• send spam or unsolicited communications, or falsely imply that we endorse you;
• use the Services for fraud, tax evasion, money laundering, terrorist financing, or in breach of export control or sanctions laws.

5.3 Compliance, anti-bribery and sanctions

Each party will comply with all anti-bribery, anti-corruption, anti-money-laundering and sanctions laws that apply to it, including those of the UAE, India, the United Nations, the United States, the United Kingdom and the European Union. You confirm that neither you nor your Affiliates are named on any sanctions list, or owned or controlled by anyone who is, and that you have not been offered or received any improper payment or gift from our staff in connection with these Terms. If you learn of any such offer, tell us promptly at connect@finkraft.ai.

6.1 Ownership

You own all Customer Data. You grant us, our Affiliates and our sub-processors a limited right to host, process, transmit and display Customer Data only to provide, secure and support the Services and as otherwise set out in these Terms.

6.2 Processing and security

We process personal data in Customer Data as your processor, on your documented instructions, in line with applicable data protection law (including DIFC Data Protection Law No. 5 of 2020 and India’s Digital Personal Data Protection Act, 2023), our DPA and our Privacy Policy. We maintain appropriate technical and organisational measures to protect Customer Data, including the certifications described on our trust page.

6.3 Aggregated data and improvements

We may use Customer Data to maintain and improve the Services for you. We may also create aggregated, de-identified data that does not identify you, your Users or any individual, and use it to improve our Services. We do not sell Customer Data.

6.4 Required disclosures

We may access or disclose Customer Data where needed to comply with law or a binding order of a court, regulator or tax authority, to enforce these Terms, or to protect the rights, property or safety of any person. Where the law allows, we will tell you first.

7.1 Fees and invoicing

You will pay the Fees set out in your Engagement Letter. Unless your Engagement Letter says otherwise:

7.2 Taxes

Fees exclude all taxes, including Value Added Tax (VAT), Goods and Services Tax (GST) and withholding taxes, which you are responsible for paying. Where we are legally required to charge a tax, we will add it to the invoice.

For Indian customers, you may deduct Tax Deducted at Source (TDS) at the applicable rate, currently 2% under section 194J of the Income-tax Act, 1961 for technical services. You must deposit it against our Permanent Account Number (PAN) on time and give us the TDS certificate (Form 16A) within the statutory period. If we cannot claim credit for TDS because of your failure to do so, you will make good the shortfall.

7.3 Late payment and suspension

If an undisputed invoice is not paid when due, we may charge interest 1.5% per month, or the maximum permitted by law if lower, from the due date until payment. If an invoice remains unpaid 15 days after we give you written notice, we may suspend the Services until it is paid. Suspension does not relieve you of your obligation to pay.

If you dispute an invoice in good faith, tell us in writing within 15 days of receiving it, with reasons, and pay the undisputed part on time.

8.1 Publicity

We may name you as a customer and display your logo on our Website and marketing materials only with your prior written consent. Any case study or press announcement requires your prior approval.

9.1 Third-Party Systems

The Services connect to Third-Party Systems natively or through an application programming interface (API), Secure File Transfer Protocol (SFTP) or file upload. Those systems are run by others under their own terms. We are not responsible for their availability, security or performance, or for data they return late, incomplete or incorrect, although we will work with you in good faith to resolve problems involving them. Any exchange of data between you and a Third-Party System is between you and its provider.

The Website may link to third-party websites. We do not control them and are not responsible for their content or practices.

9.2 Sub-processors

We may use third-party service providers, including hosting and support providers, to deliver the Services. We remain responsible for their performance of our obligations under these Terms.

9.3 Confidentiality

“Confidential Information” means non-public information one party (the discloser) shares with the other (the recipient) that is marked confidential or should reasonably be understood to be confidential, including pricing, Customer Data, business plans and technical information. The recipient will use it only to perform these Terms, protect it with at least reasonable care, and disclose it only to its employees, Affiliates, advisers and sub-processors who need to know it and are bound by similar duties.

These duties do not apply to information that (a) is or becomes public other than through the recipient’s breach, (b) the recipient already lawfully held without restriction, (c) the recipient receives from a third party without restriction, or (d) the recipient develops independently. The recipient may disclose Confidential Information where required by law, a court, a regulator or a tax authority, after giving the discloser notice where lawful.

These duties continue for three years after these Terms end, and for as long as the information remains a trade secret or personal data.

10.1 Mutual warranties

Each party warrants that it is duly organised, has authority to enter into these Terms, and that doing so does not breach any other agreement it is bound by or any applicable law.

10.2 Our warranty

We will provide the Services with reasonable skill and care, in line with good industry practice, and maintain the security certifications described on our trust page. If the Services do not conform to this warranty, you must tell us within 30 days, and our obligation is to use reasonable efforts to correct the non-conformity or, if we cannot, to let you terminate the affected Service and refund prepaid Fees for the unused period.

10.3 Disclaimer

Except as expressly stated in these Terms, the Services are provided “as is” and “as available”, and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Outputs depend on data from Third-Party Systems and on AI processing. We do not warrant that the Services will be error-free or uninterrupted, that outputs or data will be complete or correct, or that any tax credit, refund or filing will be accepted by a tax authority.

10.4 Limitation of liability

Neither party is liable for any indirect, consequential, special, incidental or punitive loss, or for any loss of profits, revenue, business, goodwill or data, however caused.

Each party’s total aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the Fees payable by you in the 12 months before the event giving rise to the claim.

Nothing in these Terms limits liability for fraud, wilful misconduct, your payment obligations, your breach of section 5.2, either party’s indemnity obligations, or any liability that cannot lawfully be limited.

10.5 Indemnity by us

We will defend you against any third-party claim that the Services, as provided by us, infringe that third party’s patent, copyright or trade mark, and pay any damages finally awarded or agreed in settlement. This does not apply to claims arising from your data, designs or instructions, modifications not made by us, or use of the Services with anything we did not supply. If a claim arises or is likely, we may procure the right for you to keep using the Services, modify them to be non-infringing, or, if neither is commercially reasonable, terminate the affected Service and refund prepaid Fees for the unused period.

10.6 Indemnity by you

You will defend and indemnify us, our Affiliates and our officers and employees against any third-party claim arising from your breach of these Terms, Customer Data (including any claim that you lacked the right to submit it), or your use of the Services in breach of law.

10.7 Indemnity process

The indemnified party must notify the other promptly of the claim, give it sole control of the defence and settlement, and provide reasonable cooperation at the indemnifying party’s cost.

11.1 Term

These Terms apply from when you first accept them until all Engagement Letters have ended. Services start once both parties have signed the Engagement Letter, and each Subscription Term runs and renews as set out in it.

11.2 Termination for convenience

Unless your Engagement Letter says otherwise, either party may terminate an Engagement Letter by giving the other 90 days’ written notice.

11.3 Suspension and termination for breach

If you breach these Terms, we will notify you and, where the breach can be remedied, give you 15 days to remedy it. We may suspend your access during that period if the breach threatens the security or integrity of the Services or other customers. If you do not remedy the breach in time, or it cannot be remedied, we may terminate your account.

Either party may terminate immediately by written notice if the other becomes insolvent, enters liquidation or a similar process, or if continuing would breach applicable law or sanctions.

We are not liable to you or anyone else for suspension or termination made in line with these Terms.

11.4 Effect of termination

On termination or expiry, your right to use the Services ends and all unpaid Fees for Services delivered become due immediately. Your account is suspended and Customer Data is kept for 6 months so you can export it. After that, it is permanently deleted, unless the law requires us to keep it longer. Deleted data cannot be recovered, so we strongly recommend exporting your data before your account ends.

Sections that by their nature should survive termination, including sections 6 to 10 and 12, will do so.

12.1 Governing law and jurisdiction

• Contracts with FINKRAFT AI LIMITED: these Terms are governed by the laws of the DIFC, and the DIFC Courts have exclusive jurisdiction.
• Contracts with Travel Input Consultant Private Limited: these Terms are governed by the laws of India, and the courts at Mumbai have exclusive jurisdiction.

12.2 Resolving disputes

Before starting proceedings, the parties will try to resolve any dispute through good-faith discussion between senior representatives for 30 days after one party notifies the other in writing. This does not stop either party seeking urgent interim relief. No claim relating to these Terms may be brought more than one year after the cause of action arose, except claims for unpaid Fees.

12.3 Force majeure

Neither party is liable for failure or delay in performing its obligations, other than payment obligations, caused by events beyond its reasonable control, such as natural disasters, acts of government, war, terrorism, civil unrest, pandemics, internet or power failures, denial-of-service attacks, or failures of Third-Party Systems or tax authority portals.

12.4 Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on the Website and change the “Last updated” date. If a change materially affects you, we will give at least 30 days’ notice by email or in the Services. Changes do not apply to a current Subscription Term unless you agree to them or they are required by law.

12.5 Assignment

Neither party may assign or transfer these Terms without the other’s prior written consent, except that either party may assign them to an Affiliate or to a successor in a merger, acquisition or sale of all or substantially all of its business, on notice to the other.

12.6 Non-solicitation

During the Subscription Term and for 12 months after, neither party will directly solicit for employment any employee of the other who was involved in the Services, without the other’s written consent. General job advertisements not aimed at those employees are allowed.

12.7 Notices

We may send notices to the email address on your account or the address in your Engagement Letter. Notices to us must be sent to connect@finkraft.ai, +971 4 898 7292 (FINKRAFT AI LIMITED) or support@finkraft.ai, +91 92226 66999 (Travel Input Consultant Private Limited). Notices take effect on receipt.

12.8 General

• Entire agreement: these Terms, your Engagement Letter, the DPA and the Privacy Policy are the entire agreement between the parties about the Services and replace all earlier discussions and agreements on the subject.
• Relationship: the parties are independent contractors. Nothing creates a partnership, joint venture, agency or employment relationship.
• Severability: if any provision is found invalid or unenforceable, the rest continue in full force.
• Waiver: a failure or delay in exercising a right is not a waiver of it.
• Third-party rights: no one other than the parties and their permitted successors may enforce these Terms.

12.9 Contact

• FINKRAFT AI LIMITED, Level 3, Innovation One, DIFC, Dubai, United Arab Emirates. Email: connect@finkraft.ai. Phone: +971 4 898 7292
• Travel Input Consultant Private Limited, India. Email: support@finkraft.ai. Phone: +91 92226 66999